FAQs
Features and Functionality
What does Fathom cost?
Fathom will always have a free version of the app for individuals! Our Free version includes unlimited storage and recordings - forever. We also have...
Where is the transcript I copied?
If you go into any recorded call view, you'll see a Copy Transcript  button directly above your transcript. Click that button and Fathom will copy t...
How do I remove Fathom from a call?
There are a few ways to remove Fathom from an active call: Click Cancel Recording as the meeting is starting. Click Stop Recording while it's recordin...
What languages does Fathom support?
We currently support transcripts in 38 languages! 🌎 Arabic German Portuguese Bosnian Greek Romanian Bulgarian Hindi Russian Catalan Hungarian Serbia...
Can the Fathom Notetaker join my calls without me?
Fathom can only record a Zoom, Microsoft Teams, or Google Meet call if you are also present on the call. If the meeting ends, Fathom will automatica...
Can I use Fathom to record in-person meetings?
Fathom is currently designed to work with online meetings (Zoom, Google Meet, and Microsoft Teams with a meeting link). At this time, we do not sup...
How many recordings can I have in Fathom?
Both Free and Premium users can store unlimited recordings in Fathom, forever! We do not have a limit on recordings each month, and we will store al...
Can I record calls without asking for permission?
No, there’s no way to bypass consent when recording a call. Here’s why: Zoom automatically notifies the host when someone is recording, even if the ...
Fathom Product Updates and New Features
We update this page weekly with a quick summary of what’s new, improved, or updated in Fathom. Think of it as a “week in review” rather than a real-ti...
How to Transfer Recordings to Another Account
Currently, Fathom does not support transferring or merging recordings between different accounts. Depending on your situation, there are a few ways to...
Does Fathom provide real-time transcription?
Fathom doesn’t currently offer real-time transcription. At the moment, summaries and transcripts are only available once your meeting has ended and th...
Can Fathom Record Multiple Meetings at the Same Time?
You can absolutely use Fathom to join different meetings throughout your day. However, Fathom can only join one meeting at a time . If you have over...
How to Change Your Company Logo (Team Edition)
If you’re on our Team Edition subscription, you can use Brandfetch to automatically pull your company’s logo into Fathom based on your email domain....
Can I switch between dark and light mode in Fathom?
We’ve heard this request from many users, and we completely understand how helpful it would be to have the option to switch between dark and light mod...
Can I update my password in Fathom?
Fathom uses single sign-on (SSO) to keep logging in simple and secure. You can sign in using your Google or Microsoft account here . Because of...
Managing Your Fathom Account
If I share my recording, will my client need a Fathom account?
No, they do not need a Fathom account! When you share a link with someone, they can easily access the recording without signing up for or downloading ...
Can I connect multiple calendars to one Fathom account?
Fathom can only read meetings from the primary calendar connected to your account. If your calls are scheduled in a secondary calendar , Fathom won...
Can I upload an external recording into Fathom for analysis?
Right now, Fathom can only record and transcribe live meetings on Zoom, Google Meet, and Microsoft Teams - we do not support uploaded calls. This a...
How do I upgrade to Fathom Premium after my trial ends?
If your Premium trial has ended but you’d like to continue using Premium features, you can easily upgrade your plan at any time. Go to Settings > P...
How can I see what Fathom plan I'm on?
Users can scroll down to Premium Features on the Settings page to see if they are currently on a Free or Premium plan. If you're on a Free plan, y...
How can I change the email address associated with my Fathom account?
Need to update the email you use to log into Fathom? We’ve got you covered! Just email us at help@fathom.video or fill out our Email Change Request...
Technology and Compatibility
Is Fathom compatible with Zoom for Government or Teams for Government?
We wish we could work with you, but for security reasons, we do not currently support Zoom for Government or Teams for Government.
What devices is Fathom compatible with?
Fathom is currently able to record meetings on Mac and Windows computers. We do not currently support: Chromebooks Linux computers Mobile device...
Do you have an open API?
At this time, we don't have an open API, but we're planning to have one in the near future. If you're interested in being part of our beta group, just...
Trust and Security
Where can I find Fathom's W-9 form?
A copy of Fathom's W-9 can be found in our Trust Center:Â https://trust.fathom.video/ . Scroll to the bottom of the Resources tab to request the W-9:...
Is Fathom HIPAA-compliant?
Fathom takes privacy and security incredibly seriously, which you can learn more about in our Trust Center . We are fully HIPAA compliant and recent...
Is Fathom secure?
Fathom is HIPAA, SOC2 Type II, and GDPR-compliant and has passed extensive security reviews by Zoom. You can find more extensive information about ou...
Beware of impostors pretending to be Fathom!
We’ve recently seen fraudulent apps in the Apple App Store and Google Play that impersonate Fathom by using our name, logo, and branding. These apps a...
Fathom Points
What are Fathom points?
With Fathom's points system, you earn points as you use, customize, and share Fathom. These help us identify and reward our top users and they help yo...
Can I turn off or mute points?
Great question! At the moment, it's not possible to disable the points you receive when you perform certain actions in Fathom—like recording your fi...