FAQs

Features and Functionality

Fathom will always have a free version of the app for individuals! Our Free version includes unlimited storage and recordings -- forever. We also hav...

Where is the transcript I copied?

If you go into any recorded call view, you'll see a Copy Transcript button directly above your transcript. Click that button and Fathom will copy t...

How do I remove Fathom from a call?

There are a few ways to remove Fathom from an active call: Click Cancel Recording as the meeting is starting. Click Stop Recording while it's recordin...

What languages does Fathom support?

We currently support transcripts in 38 languages! 🌎 Arabic German Portuguese Bosnian Greek Romanian Bulgarian Hindi Russian Catalan Hungarian Serbia...

Can the Fathom Notetaker join my calls without me?

Fathom can only record a Zoom, Microsoft Teams, or Google Meet call if you are also present on the call. If the meeting ends, Fathom will automatica...

Can I use Fathom to record in-person meetings?

Fathom is currently designed to work with online meetings (Zoom, Google Meet, and Microsoft Teams with a meeting link). At this time, we do not sup...

How many recordings can I have in Fathom?

Both Free and Premium users can store unlimited recordings in Fathom, forever! We do not have a limit on recordings each month, and we will store al...

Can I record calls without asking for permission?

Unfortunately, no — there’s no way to completely bypass consent when recording a call. Here’s why: Zoom automatically notifies the host when someone ...

Fathom Product Updates and New Features

We update this page weekly with a quick summary of what’s new, improved, or updated in Fathom. Think of it as a “week in review” rather than a real-ti...

Managing Your Fathom Account

If I share my recording, will my client need a Fathom account?

No, they do not need a Fathom account! When you share a link with someone, they can easily access the recording without signing up for or downloading ...

Can I connect multiple calendars to one Fathom account?

Fathom can only read meetings from the primary calendar connected to your account. If your calls are scheduled in a secondary calendar , Fathom won...

Can I upload an external recording into Fathom for analysis?

Right now, Fathom can only record and transcribe live meetings on Zoom, Google Meet, and Microsoft Teams - we do not support uploaded calls. We hea...

How can I change the email address associated with my Fathom account?

To update the email address on your Fathom account, please email help@fathom.video to get the process started! A few things to keep in mind: If you ...

How do I upgrade to Fathom Premium after my trial ends?

If your Premium trial has ended but you’d like to continue using Premium features, you can easily upgrade your plan at any time. Go to Settings > P...

How can I see what Fathom plan I'm on?

Users can scroll down to Premium Features on the Settings page to see if they are currently on a Free or Premium plan. If you're on a Free plan, y...

Technology and Compatibility

Is Fathom compatible with Zoom for Government or Teams for Government?

We wish we could work with you, but for security reasons, we do not currently support Zoom for Government or Teams for Government.

What devices is Fathom compatible with?

Fathom is currently able to record meetings on Mac and Windows computers. We do not currently support: Chromebooks Linux computers Mobile device...

Do you have an open API?

At this time, we don't have an open API, but we're planning to have one in the near future. If you're interested in being part of our beta group, just...

Trust and Security

Where can I find Fathom's W-9 form?

A copy of Fathom's W-9 can be found in our Trust Center: https://trust.fathom.video/ . Scroll to the bottom of the Resources tab to request the W-9:...

Is Fathom HIPAA-compliant?

Fathom takes privacy and security incredibly seriously, which you can learn more about in our Trust Center . We are fully HIPAA compliant and recent...

Is Fathom secure?

Fathom is HIPAA, SOC2 Type II, and GDPR-compliant and has passed extensive security reviews by Zoom. You can find more extensive information about ou...

Fathom Points

What are Fathom points?

With Fathom's points system, you earn points as you use, customize, and share Fathom. These help us identify and reward our top users and they help yo...

Can I turn off or mute points?

Great question! At the moment, it's not possible to disable the points you receive when you perform certain actions in Fathom—like recording your fi...