Is Fathom secure?
Fathom is HIPAA, SOC2 Type II, and GDPR-compliant and has passed extensive security reviews by Zoom.
You can find more extensive information about our privacy and security in our Privacy Policy and Trust Center.
Do you train AI models on customer data?
No! None of our AI sub-processors (Anthropic, OpenAI, or Google) are contractually permitted to use our users’ data to train their AI models. Fathom uses de-identified customer data to improve the accuracy of our proprietary AI models in order to improve our service for all users.
You can opt out of this anytime in your User Settings, and Organizations on Team Edition can opt out all users on their account by going to Organization Settings.
Do you have an ISO certificate?
We don’t have ISO27001, but we do have SOC2, which is similar! View more details in our Trust Center.
Where do you store data?
All Fathom data is stored in the United States. For users located in the EU/UK, we are GDPR compliant and are happy to sign a DPA. Contact us at trust@fathom.video to initiate that process.
How is Fathom free? Do you sell our data to third parties?
No! We do not and will never sell your data to third parties. We provide the Fathom app free of charge because it drives usage and brand awareness which generates leads for our Team Edition product.
What happens to my data if I delete my account?
When you delete your account, all recording data and metadata are removed. After an additional 7 days, all data is also removed from our backups.