Fathom is HIPAA, SOC2 Type II & GDPR compliant as well as has passed extensive security reviews by Zoom. You can find more extensive information about our privacy and security (and even request our full SOC2 report) here: https://fathom.video/privacy & trust.fathom.video.
Do you train AI models on customer data?
NO, neither Fathom nor any of our AI sub-processors (OpenAI or Anthropic) train AI models on customer data (meeting recordings, transcripts, etc).
Do you have an ISO certificate?
We don’t have ISO27001 we have SOC2 which is similar! View more details here: https://trust.fathom.video/.
Where do you store data?
All data is stored in the United States. For those customers located in the EU/UK we are GDPR compliant and are happy to sign a DPA. Contact trust@fathom.video
How is Fathom free? Do you sell our data to third parties?
NO, we do not and will never sell your data to third parties. We provide the Fathom app free of charge because it drives usage and brand awareness which generates leads for our Team Edition product. More information here: https://fathom.video/for/teams
What happens to my data if I delete my account?
When you delete your account, all recording data (video, transcripts) and metadata is removed. After an additional 7 days, all data is gone from our backups as well (transcripts, meeting data, etc).