How can I get in touch with Fathom Support?

We're here to help! There are a few different ways to get in touch with our team:

• Email us directly at help@fathom.video

• Open a ticket through the widget in the lower right-hand corner of our Help Center

• Submit a request through our online contact form

Our team is online Monday through Friday to assist with requests. On a typical week, our operating hours are:

• Monday, 5am PT to 9pm PT

• Tuesday, 5am PT to 9pm PT

• Wednesday, 5am PT to 9pm PT

• Thursday, 5am PT to 9pm PT

• Friday, 5am PT to 2pm PT

• Chat with our AI assistant for instantaneous replies to most product questions.

• For agent-supported interactions, our average first reply time during our hours of operation is under one hour, with a maximum first reply time of 24 hours.