How can I change the email address associated with my Fathom account?
Need to update the email you use to log into Fathom? We’ve got you covered!
Just fill out our Email Change Request Form and our team will get the process started.
Switching between business domains
If you’re moving from one company domain to another
(for example: name@olddomain.ai → name@newdomain.ai), we’ll need to confirm you own both.
How we verify domain ownership:
Adding a TXT record to your DNS, or
Showing that the old domain publicly redirects to the new one.
Adding a TXT record to your DNS
A TXT record is a small piece of text stored in your domain’s DNS settings and is used for domain ownership verification. Adding a TXT record will not change your website or email settings.
To change the email address associated with your Fathom account, you’ll need to add the record to the DNS settings for both your old and new business domains.
Before you begin
You’ll need:
Access to the DNS provider that manages your domain, such as Cloudflare, GoDaddy, Namecheap, Squarespace, or your IT team’s DNS provider.
Permission to add or edit DNS records.
Your email provider and DNS provider may be different. If you’re not sure where your DNS is managed, ask your IT administrator or hosting provider. Adding the record in Gmail, Outlook, or another email service will not work unless that service also manages your DNS.
Add the TXT record
Sign in to the service that manages your domain’s DNS.
Open your domain’s DNS settings.
Choose Add record or Add new record. Existing SPF, DKIM, and other TXT records may already be present in your DNS — do not edit or delete them. Note that the names of the settings vary by provider. Here are some examples from common providers:
Select TXT as the record type.
Enter the following values:
Type: TXT
Name/Host: @ (or your domain root).
The @ tells your DNS provider to add the record to your main domain. Some DNS providers may ask for your domain root instead of @. In that case, enter olddomain.com or newdomain.com, depending on which domain you are editing. Do not enter www., a full web address such as https://olddomain.com, or an email address.
Value: Fathom_DomainChange
TTL: Leave the default value
Save the record.
Repeat these steps for the other domain. You must add the record to both the old domain and the new domain.
Reply to Fathom Support after both records have been added so we can verify them.
If you cannot find your DNS settings, contact the person or team that manages your company’s domain. They may be your IT administrator, web developer, or hosting provider.
How long does verification take?
DNS updates may not appear immediately. Depending on the provider and the record’s TTL, changes may take several minutes or longer to become publicly visible.
Leave the TXT records in place until Fathom confirms that verification is complete. The Fathom Support team can verify the records and help troubleshoot if needed.
Changing email providers (Google ↔ Microsoft)
No problem - your recordings will stay safe.
If you’re keeping the same email address but just switching providers (Outlook → Gmail or vice versa), we’ll update things on our end.
Just email us at help@fathom.video so we can make the change!
Personal ➜ Business email changes
We support email changes from a personal Fathom account to a business email account (e.g., name@gmail.com → name@business.com), provided that the business email is not already registered with Fathom.
Just send us a message at help@fathom.video, and we’ll walk you through the next steps!
Business ➜ Personal email changes
For security reasons, Fathom does not support changing a business email address (for example, name@company.com) to a personal email address (for example, name@gmail.com), with no exceptions.
This includes requests to move a Team or Organization email to a personal email after a user has left a company or no longer has access to the business domain.
Already created a new Fathom account with your updated email address?
If your new email address is already linked to a Fathom account, we’ll need to delete it to free up the email address before we can take action on the request.
If the new account has no recordings: we can delete it right away and proceed.
If the new account has recordings: the deletion process may take up to 48 hours (sometimes a bit longer).
Once the account has been deleted, we’ll follow up with you on the same email thread to confirm and complete your email change.
✅ Verification and Account Security
Your account’s security is our top priority when making changes to your login email.
No matter what kind of change you’re making, we’ll ask you to verify that you control both email addresses before we finalize the update. The exact verification needed will depend on a few factors - and our team is here to help every step of the way.