How can I change the email address associated with my Fathom account?

Need to update the email you use to log into Fathom? We’ve got you covered!

Just email us at help@fathom.video or fill out our Email Change Request Form, and our team will help get the process started.

If you’re moving from one company domain to another
(for example: name@olddomain.ai → name@newdomain.ai), we’ll need to confirm you own both.

How we verify domain ownership:

• Adding a TXT record to your DNS, or

• Showing that the old domain publicly redirects to the new one.

No problem - your recordings will stay safe.

If you’re keeping the same email address but just switching providers (Outlook → Gmail or vice versa), we’ll update things on our end.

Just email us at help@fathom.video so we can make the change!

We support email changes from a personal Fathom account to a business email account (e.g., name@gmail.com → name@business.com), provided that the business email is not already registered with Fathom.

Just send us a message at help@fathom.video, and we’ll walk you through the next steps!

For security reasons, we don’t typically convert a business email (like name@company.com) into a personal one (like name@gmail.com).

Still, feel free to email us at help@fathom.video - we’ll review your situation and point you in the right direction.

If your new email address is already linked to a Fathom account, we’ll need to delete it to free up the email address before we can take action on the request.

• If the new account has no recordings: we can delete it right away and proceed.

• If the new account has recordings: the deletion process may take up to 48 hours (sometimes a bit longer).

Once the account has been deleted, we’ll follow up with you on the same email thread to confirm and complete your email change.

Your account’s security is our top priority when making changes to your login email.

No matter what kind of change you’re making, we’ll ask you to verify that you control both email addresses before we finalize the update. The exact verification needed will depend on a few factors - and our team is here to help every step of the way!

• Email us at help@fathom.video, or

• Submit your request here: Email Change Form

We’ll take it from there!