FAQs
What languages does Fathom support?
We currently support transcripts in 38 languages! 🌎 Arabic German Portuguese Bosnian Greek Romanian Bulgarian Hindi Russian Catalan Hungarian Serbia...
Fathom Compatibility
Fathom is currently able to record meetings on Mac and Windows computers. We do not currently support: Chromebooks Linux computers Mobile device...
How many recordings can I have?
Recordings in Fathom are unlimited!
How can I change the email address associated with my Fathom account?
To update the email address on your Fathom account, please email help@fathom.video to get the process started! A few things to keep in mind: If you ...
Is Fathom secure?
Fathom is HIPAA, SOC2 Type II, and GDPR-compliant and has passed extensive security reviews by Zoom. You can find more extensive information about ou...
Is Fathom HIPAA-compliant?
Fathom takes privacy and security incredibly seriously, which you can learn more about in our Trust Center . We are fully HIPAA compliant and recent...
Where can I find Fathom's W-9 form?
A copy of Fathom's W-9 can be found in our Trust Center:Â https://trust.fathom.video/ . Scroll to the bottom of the Resources tab to request the W-9:...
What are Fathom points?
With Fathom's points system, you earn points as you use, customize, and share Fathom. These help us identify and reward our top users and they help yo...
Can I Turn Off Points?
Great question! At the moment, it's not possible to disable the points you receive when you perform certain actions in Fathom—like recording your fi...
Is Fathom compatible with Zoom for Government or Teams for Government?
We wish we could work with you, but for security reasons, we do not currently support Zoom for Government or Teams for Government.
If I share my recording, will my client need a Fathom account?
No, they do not need a Fathom account! When you share a link with someone, they can easily access the recording without signing up for or downloading ...
Do you have an open API?
At this time, we don't have an open API, but we're planning to have one in the future. In the meantime, we have a Zapier integration for our Fathom...
How do I remove Fathom from a call?
There are a few ways to remove Fathom from an active call: Click Cancel Recording as the meeting is starting. Click Stop Recording while it's recordin...
Where is the transcript I copied?
If you go into any recorded call view, you'll see a Copy Transcript  button directly above your transcript. Click that button and Fathom will copy t...
What does Fathom cost?
Fathom will always have a free version of the app for individuals! Our Free version includes unlimited storage and recordings -- forever. We also hav...
Can I Use Fathom to Record In-Person Meetings?
Fathom is currently designed to work with online meetings (Zoom, Google Meet, and Microsoft Teams with a meeting link). At this time, we do not sup...
Can Fathom Join Your Call Without Me?
Fathom can only record a Zoom, Microsoft Teams, or Google Meet call if you are also present on the call. If you leave the meeting, Fathom will autom...
Can I connect multiple calendars to one Fathom account?
Fathom can only read meetings from the primary calendar connected to your account. If your calls are scheduled in a secondary calendar , Fathom won...
How to Upgrade to Premium After Your Trial Ends
If your Premium trial has ended but you’d like to continue using Premium features, you can easily upgrade your plan at any time. Go to Settings > P...