FAQs
What languages does Fathom support?
Edited 4 months ago
We currently support transcripts in 28 languages! 🌎 Bulgarian Greek Serbian Catalan Hungarian Slovak Croatian Indonesian Spanish Danish Italian Swed...
What device do I need to use Fathom?
Edited 6 months ago
Fathom is compatible with Mac and Windows computers. Fathom is not currently compatible with: Chromebooks Linux computers Mobile devices Tablets and e...
How many recordings can I have?
Edited 6 months ago
Recordings in Fathom are unlimited!
How can I change the email address associated with my Fathom account?
Edited 20 days ago
To update the email address on your Fathom account, please email help@fathom.video to get the process started! A few things to keep in mind: If you ...
Is Fathom secure?
Edited 6 months ago
Fathom is HIPAA, SOC2 Type II, and GDPR-compliant and has passed extensive security reviews by Zoom. You can find more extensive information about ou...
Is Fathom HIPAA-compliant?
Edited yesterday
Fathom takes privacy and security incredibly seriously, which you can learn more about in our Trust Center . We are fully HIPAA compliant and recent...
Where can I find Fathom's W-9 form?
Edited last month
A copy of Fathom's W-9 can be found in our Trust Center: https://trust.fathom.video/ . Scroll to the bottom of the Resources tab to request the W-9:...
What are Fathom points?
Edited 2 months ago
With Fathom's points system, you earn points as you use, customize, and share Fathom. These help us identify and reward our top users and they help yo...
Is Fathom compatible with Zoom for Government or Teams for Government?
Edited 2 months ago
We wish we could work with you, but for security reasons, we do not currently support Zoom for Government or Teams for Government.
If I share my recording, will my client need a Fathom account?
Edited 3 months ago
No, they do not need a Fathom account! When you share a link with someone, they can easily access the recording without signing up for or downloading ...
Do you have an open API?
Edited yesterday
At this time, we don't have an open API, but we're planning to have one in the future. In the meantime, we have a Zapier integration for our Fathom...
How do I remove Fathom from a call?
Edited 6 months ago
There are a few ways to remove Fathom from an active call: Click Cancel Recording as the meeting is starting. Click Stop Recording while it's recordin...
Where is the transcript I copied?
Edited 6 months ago
If you go into any recorded call view, you'll see a Copy Transcript button directly above your transcript. Click that button and Fathom will copy t...
What does Fathom cost?
Edited 6 months ago
Fathom will always have a free version of the app for individuals! Our Free version includes unlimited storage and recordings -- forever. We also hav...