FAQs
How can I change the email address associated with my Fathom account?
To update the email address on your Fathom account, please email help@fathom.video to get the process started! A few things to keep in mind: If you ...
Where can I find Fathom's W-9 form?
A copy of Fathom's W-9 can be found in our Trust Center: https://trust.fathom.video/ . Scroll to the bottom of the Resources tab to request the W-9:...
What are Fathom points?
With Fathom's points system, you earn points as you use, customize, and share Fathom. These help us identify and reward our top users and they help yo...
Is Fathom compatible with Zoom for Government or Teams for Government?
We wish we could work with you, but for security reasons, we do not currently support Zoom for Government or Teams for Government.
If I share my recording, will my client need a Fathom account?
No, they do not need a Fathom account! When you share a link with someone, they can easily access the recording without signing up for or downloading ...
What languages does Fathom support?
We currently support transcripts in 28 languages! 🌎 Bulgarian Greek Serbian Catalan Hungarian Slovak Croatian Indonesian Spanish Danish Italian Swed...
Is Fathom secure?
Fathom is HIPAA, SOC2 Type II, and GDPR-compliant and has passed extensive security reviews by Zoom. You can find more extensive information about ou...
Do you have an open API?
At this time, we don't have an open API. We do have a Zapier integration for our Fathom Team Edition Pro users. Learn more here !
What device do I need to use Fathom?
Fathom is compatible with Mac and Windows computers. Fathom is not currently compatible with: Chromebooks Linux computers Mobile devices Tablets and e...
How many recordings can I have?
Recordings in Fathom are unlimited!
How do I remove Fathom from a call?
There are a few ways to remove Fathom from an active call: Click Cancel Recording as the meeting is starting. Click Stop Recording while it's recordin...
Where is the transcript I copied?
If you go into any recorded call view, you'll see a Copy Transcript button directly above your transcript. Click that button and Fathom will copy t...
What does Fathom cost?
Fathom will always have a free version of the app for individuals! Our Free version includes unlimited storage and recordings -- forever. We also hav...