Troubleshooting

Using the Fathom Name Picker

If the Fathom user (you) is not the host of the Zoom meeting, Fathom must decide which participant is our user. Fathom will check the meeting partici...

Using Multiple Fathom Accounts

We recommend using one email account for Fathom, however, we understand there are cases where you'll want more. For example, if you're using Fathom f...

Using Fathom with Calendly

For Fathom to join a call, it will need to see at least one meeting participant on your calendar event and a Zoom link. If you're using Calendly to sc...

Admitting Fathom from the Waiting Room

As the meeting host, click Manage Participants Click Admit to have the participant join the meeting As the meeting host, click Manage Participants Cli...

Turning Off the Voice Prompt Sound

In Zoom Settings , search for “Voice Prompt” and select the radio button “No one” and click Save:

Deleting a Call Recording

This article provides a step-by-step guide on how to delete call recordings from the call recording page in Fathom. To delete a call recording, follo...