Troubleshooting
Using the Fathom Name Picker
If the Fathom user (you) is not the host of the Zoom meeting, Fathom must decide which participant is our user. Fathom will check the meeting partici...
Using Multiple Fathom Accounts
We recommend using one email account for Fathom, however, we understand there are cases where you'll want more. For example, if you're using Fathom f...
Using Fathom with Calendly
For Fathom to join a call, it will need to see at least one meeting participant on your calendar event and a Zoom link. If you're using Calendly to sc...
Finding your computer logs (Mac)
Open Finder on your computer, then on the top menu click Go → Go to Folder Type in: ~/Library/Logs/Fathom/  and hit Enter You should see 2 files: mai...
Admitting Fathom from the Waiting Room
As the meeting host, click Manage Participants Click Admit to have the participant join the meeting As the meeting host, click Manage Participants Cli...
Turning Off the Voice Prompt Sound
In Zoom Settings , search for “Voice Prompt” and select the radio button “No one” and click Save: