Troubleshooting
Fathom Name Picker
šŸ˜€ If the Fathom user (you) are not the host of the Zoom meeting, Fathom must decide which participant is our user. We check the participant names to ...
How to use Fathom with 2 accounts
We recommend selecting one account for Fathom, as it can be confusing to quickly switch between two accounts. But, if you need to use two accounts, pl...
Using Fathom with Calendly
In order for Fathom to join a call, it will need to seeĀ  at least one meeting participant Ā on your calendar event and a Zoom link. If you're using Cal...
How to Uninstall and Reinstall the App (Windows)
Select Start, then select SettingsĀ ā†’ Apps ā†’ Apps & features. Select the app you want to remove (Fathom), and then select Uninstall. ! https://i.imgur....
How to find your logs (Mac)
Open Finder on your computer, then on the top menu click Go ā†’ Go to Folder... Type in:Ā  ~/Library/Logs/Fathom/ Ā and hit Enter You should see 2 files: ...
How to Admit Fathom from the Waiting Room
As the meeting host, tap Manage Participants TapĀ  Admit Ā to having the participant join the meeting. As the meeting host, tap Manage Participants. Tap...
Turn off Voice Prompt Sound
In Zoom Settings , search for ā€œVoice Promptā€ and select the radio button ā€œNo oneā€ and click Save.