What Happens When a Team Account Becomes Inactive

A Fathom Team account may become inactive for several reasons:

• The free trial has ended

• There is an outstanding payment, and the account was automatically canceled

• The team requested cancellation

When this happens, certain team features—such as viewing or managing Team Calls—will be temporarily disabled until the account is reactivated.

If your team account is inactive, clicking the Team Calls tab will show a message prompting you to reactivate for all users.

You will not be able to access team-wide recordings or insights until the account is restored.

1. Click Reactivate in the prompt shown under the Team Calls tab

2. You’ll be guided to select a new plan for your team

3. Complete checkout to restore full access for all users

Once the payment is processed, your team account will immediately regain access to team features.

If you have questions about pricing, plans, or what reactivation includes, you can contact us before proceeding.

You can reach us at help@fathom.video - we’ll be happy to answer your questions or connect you directly with your sales representative. You can also reach out to your assigned sales rep directly if you already have one.