External Meeting Recording Visibility

We’ve made it easier for your team to control who can view external meeting recordings. Here’s everything you need to know about how it works!

Soon, admins will see a banner in the app about upcoming changes to external meeting visibility settings. These updates will give your team more control over who can view recordings and summaries of meetings held with people outside your organization.

⚠️ Note: The changes only apply to new calls moving forward — they won’t affect recordings from previous meetings.

This setting controls who in your organization can view your external meeting recordings by default.

Here are the available options:

• Users Choose – Individual users decide if their recordings are visible to others.

• User’s Team – Recordings are automatically visible to the user’s team only.

• All Teams – Recordings are visible to everyone across all teams.

Once your org is opted in (either automatically or manually), the visibility setting can be overridden by an admin at the org.

If overridden:

• Users will no longer be able to change their own visibility setting.

• You’ll see a lock icon and a message saying it’s “Locked by Team Admin.”

• The option “Make external meeting visible to your team by default” in personal settings will be disabled.

Admins can manage these settings per role/team in Team Settings.

Each role can be configured with:

• Default – Inherits the org-level setting.

• Users Choose – Lets individuals on that team choose their setting.

• User’s Team / All Teams – Overrides user control and applies a consistent visibility rule across that team’s new calls.

Team Admins can see your visibility settings:

• If the setting appears grayed out, it means your admin or org has set a default you’re inheriting.

• If it’s white, it means your role or team has custom settings applied.

You’ll either be:

• Opted in manually (you’ll need to choose your setting), or

• Automatically opted in after a countdown, which you’ll see in the banner

Have questions about what this means for your team or how to set it up? Reach out to us — we’re happy to walk you through it!