Viewing Coaching Metrics

On the right side of the page, you can see your team’s analytics. This is a high-level overview of the team’s call metrics for the past 6 weeks.

Over the last 6 weeks, these 7 teammates had 84 calls. Kristen B. had 30% of those calls, Amanda P. had 18% of those calls, etc. The team’s average talk time over the past 6 weeks was 56%.

You can see the average number of monologues and questions asked during each user’s calls over the past 6 weeks. Above, you can see that Amanda P. averaged 0.1 monologues per call and 7 questions per call.