Using Ask Fathom

Our Premium and Team Plan users can access Ask Fathom to make call insights easy and actionable.

Use Ask Fathom the same way you'd talk to any conversational AI and Ask Fathom will respond. The possibilities are truly endless!

• On the recording page
  Ask Fathom appears on the right-hand side of the page, next to the Summary tab. This is available for both personal calls and team-shared calls.

• In Deal View
  From the home page, click the Deal tab, then select Deal Information. Ask Fathom appears next to the Key People section, allowing you to ask questions within the context of the deal.

• In folders (Team Plan only)
  Ask Fathom is available on the right-hand side of folders, allowing you to ask questions across calls within that folder.

• On My Calls and Team Calls pages
  You can access Account-Wide Ask Fathom directly from the My Calls or Team Calls tabs, where it appears as a panel on the right-hand side of the page.

Note: Currently, Ask Fathom's history is not saved. This means that once you exit the call recording view, your previous search results will be lost.

(This feature is currently in limited release)

With Account-Wide Ask Fathom, you’re no longer limited to a single meeting — you can now search across all your meetings, your team’s meetings, or your entire organization.

This turns Ask Fathom into both a personal productivity tool and an organization-wide knowledge layer. Available for the Business plan!

Account-Wide Ask Fathom allows you to ask questions across:

• My Calls (your personal meeting history)

• Team Calls

• All Calls across your organization

You can instantly surface:

• Action items and to-dos

• Key decisions

• Risks and objections

• Themes and trends

• High-level summaries across time periods or accounts

• Meeting titles

• Summaries

• Transcripts

• Attendees

It does not currently include:

• Deal data

• Scorecards

• AI Search / Trackers

For example use cases, and prompts, please check here!

We'd love to hear it! Please get in touch with our Support team at help@fathom.video and they can direct your feedback to the right place.