Using Ask Fathom

Our Premium and Team Edition users can access Ask Fathom to make call insights easy and actionable.

Use Ask Fathom the same way you'd talk to any conversational AI and Ask Fathom will respond. The possibilities are truly endless!

Ask Fathom lives in three places:

1. On a call page, to the right of the Transcript tab

2. On folder pages, on the right-hand side of the page (Team Edition only)

3. On company pages, to the right of the Key People tab (Team Edition only)

• What were the key pain points mentioned by the customer?

• Summarize the main topics discussed in this call.

• What product features did the customer show interest in?

• Did the customer raise any objections? If so, how were they addressed?

• What were the next steps or follow-ups agreed upon?

• Was there any mention of competitors or alternative solutions?

• What was the customer’s tone or sentiment throughout the call?

• Did the customer raise any technical issues or feature requests?

• Was there a buying signal during the call? If so, when?

• Summarize the customer’s current use case and goals.

• On a scale of 1 to 100, what is the likelihood this deal will close?

• What is some constructive and positive feedback for the host of this call?

• Help me create an agenda for my next call.

• What are the top 3 recurring themes across these calls?

• Which features are most frequently mentioned or requested?

• What common objections are raised by customers in these calls?

• How does customer sentiment trend over time in these calls?

• What are the most frequent next steps or action items discussed?

• Are there any patterns in competitor mentions across these calls?

• Which product pain points are customers consistently mentioning?

• Summarize customer feedback trends over the past 30 days.

• How are reps handling objections across this group of calls?

• Are there any red flags or churn risks evident in these calls?

• What product feedback should be shared with the product team?

• What messaging resonates most with prospects/customers?

• Are customers clear on pricing and packaging?

• What are the top reasons customers are buying (or not buying)?

• Which reps are handling objections most effectively, and how?

We'd love to hear it! Please get in touch with our Support team at help@fathom.video and they can direct your feedback to the right place.