In-meeting chat setting (Zoom)

The In-meeting chat setting lets Fathom send and respond to messages in the Zoom meeting chat during a meeting.

It’s mainly used to:

• Inform attendees that Fathom is taking notes & summarizing

• Let the host remove Fathom from the meeting via chat (leave)

• Let attendees request a copy of the meeting summary via chat (summary)

1. Go to fathom.video/customize

2. Scroll to Options

3. Toggle on/off In-meeting chat interface

When the bot owner joins the meeting, they receive a message in Zoom chat:

Fathom will take notes and summarize this meeting. You can change your Fathom settings by going to fathom.video/customize. Reply 'leave' to remove Fathom from the meeting.

Other meeting participants will receive a version of:

Fathom will take notes and summarize the meeting

Exact wording can vary based on:

• The host’s auto-share setting (whether attendees will automatically receive the summary)

• Whether the participant is already a Fathom user

If the bot owner types leave in the Zoom meeting chat:

• Fathom stops recording

• Fathom leaves the meeting

If any participant types summary in the Zoom meeting chat:

• Fathom acknowledges the request

• The participant receives a copy of the meeting summary after the call

• Zoom-only feature.

• Enhanced Recording must be disabled for meetings hosted by the bot owner; otherwise, the in-meeting chat interface won’t work.

• The feature may be feature-flagged (not all accounts will have the setting available).

This setting is different from capturing Zoom chat into the transcript.

• Messages sent to Everyone in the Zoom chat

• Messages sent directly to the Fathom bot

• Private 1:1 participant messages

• Messages from Zoom clients that don’t expose chat content to the bot

• This feature is Zoom-only.

• If you’re on Zoom and still don’t see it, it may not be available on your account yet.

• Confirm you’re in a Zoom meeting (this won’t work in Google Meet or Microsoft Teams).

• Double-check that In-meeting chat interface is enabled at fathom.video/customize → Options.

• If you’re the host, make sure Enhanced Recording is disabled — if it’s enabled, the chat interface may not function.

• The leave command only works for the bot owner (the person who connected Fathom / whose settings control the bot).

• Ask the participant to type summary in the meeting chat (exact word).

• The summary is sent after the meeting ends, not immediately.

Questions? Feel free to email us at help@fathom.video!