Ask Fathom Ideal Use Cases & Prompts
Ask Fathom is designed to help teams quickly find key information from their recorded meetings without needing to manually rewatch or search through transcripts. It’s an ideal tool for users who want fast, accurate answers, clear summaries, or specific action items pulled directly from past conversations. Whether you missed a meeting, need to confirm a decision, or want to surface important takeaways, Ask Fathom makes it easy to get the context you need in seconds.
Here are example prompts you can use to guide you in using Ask Fathom effectively:
Sales Leadership: Identify common deal blockers, competitor mentions, and pricing pushback
What common objections are raised by customers in these calls?
Are there any patterns in competitor mentions across these calls?
How are reps handling objections across this group of calls?
Are customers clear on pricing and packaging?
Account Execs & Customer Success Managers: Prep for sales conversations, renewals, or QBRs with a full conversation history
What product features did this customer show interest in?
What were the key pain points mentioned by this customer?
Was there any mention of competitors or alternative solutions?
Summarize the customer’s current use case and goals.
Help me create an agenda for my next call.
Product & Marketing: Detect recurring feature requests, pain points, and messaging resonance
Which features are most frequently mentioned or requested?
Which product pain points are customers consistently mentioning?
What messaging resonates most with prospects/customers?
What are the top reasons customers are buying (or not buying)?
Enablement: Spot coaching trends and skill gaps across teams
Which reps are handling objections most effectively, and how?
How are reps handling objections across this group of calls?
What is some constructive and positive feedback for the hosts of these calls?
Which questions do reps have the most trouble answering on the spot?